FAQ

1. How long will it take for me to receive my products?

• Check your spam folder for updates in your shipping alerts if you signed up for the notifications at check-out.
• Generally shipping can be 1-3 business days. Business days are Monday - Friday, excluding all holidays. 

2. How do I obtain a refund?

• Please refer to our refund policy/exchange policy.

3. What do I do if I have not received my order?

• Check your spam folder for updates in your shipping alerts if you signed up for the notifications at check-out.
• Use the ‘Contact Us’ link and send us an email regarding your order and we will get back to you as soon as possible.

4. How do I place a Special Order?

• To place a special order: 
• Use the ‘Contact Us’ link
• Send us an email detailing length, color (if applicable), and the circumference of your head.

5. How often do you restock?

• As often as possible, however you can subscribe to our newsletter for alerts on specials, deals, and restocks.

6. Do you install wig units?

• Yes! We are located in Las Vegas, Nevada. For more information, visit our ‘Contact Us’ link and send us an email to discuss availability.